Frequently Asked Questions
-
There are many ways to earn points:
- Signing up to the rewards program
- Purchasing from our store (1dB per £1 spent excluding shipping and VAT)
- Following us on social media
- Celebrating your birthday with us
-
- Go to your account page (Click the sign up button above or the icon on the top right)
- Under the "Loyalty Points" heading click "Earn and redeem rewards"
- On the rewards pop up, click ways to redeem
- Select the reward you'd like to redeem, you can then apply this straight to your cart
- Please note you can only redeem one reward per order
- Discount code rewards are not available to use on our E-Prototype earphones.
-
Don't worry, just contact us and, providing this reward hasn't been used, we can refund this for you.
-
Yes! When you sign up, make sure you use the same email address you used when originally buying from us. As long as they match, these points will be added to your account when you join.
-
Contact us with your order number and the account email you'd like these points to go to.