Refund and Returns Policy
In these terms and conditions: 'you' or 'your' means the person ordering a product or products detailed on our website; and 'we', 'us' or 'our' means Flare ISOLATE®.
2. Products and orders
Any order you place with us is an offer from you to buy products. We accept that offer when we receive your payment, not before.
If we cannot provide the products you order, we will give you the option to cancel your order or place an alternative order. If necessary we may cancel your order, or you may cancel it before we have sent the products to you (see clause 6).
We may substitute or change the exact details of products at any time. Once again, we will try and tell you about changes that affect your order before we send the products to you. However, if we send the products to you, you can return them to us under our 28-day money-back guarantee (see clause 7).
3. Price and payment
Prices shown against the products do not include the cost of postage and packing, but this is shown in the checkout process.
We may change prices at any time, but we will tell you about any change in the prices of any products you have ordered or the cost of the postage and packing before we send the products to you. We will give you the option to cancel your order.
You can pay for your products using any one of the methods detailed on our website. When paying by Paypal, credit card or debit card, the person placing the order must be the account holder or have the account holder's authorisation. If the account holder later denies authorisation, you may be charged with a criminal offence.
Your account will be debited at the time of placing your order.
4. Delivery & Non-delivery
For orders placed before 15.00 GMT we will make every effort to despatch your products on the next UK business day.
If you do not receive your products within 30 days of the date of the despatch note we send to you, please advise us no later than 40 days after the date shown on the despatch note, otherwise we will assume that the delivery has been made.
We will always despatch products to you or contact you at the address you provided at the time you placed the order.
5. Shortages or damage claims
If the products you receive are damaged in transit you must contact us within seven days of receiving the products. We will send you a replacement order after you have returned the damaged products, together with all the packaging for us to inspect. We will refund the postage and packing costs in this instance.
As long as you meet the conditions set out in this clause, and the products you return prove to be damaged or faulty, we will replace these products.
If a delivery is short, you must contact us within seven days of receiving the order.
Please remember that we will not be able to make good any shortage, damage or fault if you fail to notify us as specified.
6. Cancellations and returns
If you want to cancel an order, please let us know within 28 days of placing the order.
You will be given a full refund (less postage & packing charges) as long as we receive the cancellation before the goods are despatched, or after the product is received back from you. We will not reimburse return postage costs and will only accept returns of products if you return them in their original unopened packaging (see clause 7).
All returns must be sent with customer identifiable information such as the despatch note originally enclosed with your order. If you do not supply this information, we may not be able to process your return quickly or at all (see clause 8).
We cannot be held responsible for any products you return until we receive them.
We try our best to make sure that we process returns within 10 days of receiving them. Please remember that products returned using our appointed courier can take up to 30 days to reach us.
Payments not made in UK Pounds: Please note the refund amount you receive may be more or less than you originally paid due to fluctuations in currency exchange rates.
7. Money back guarantee
We have a 28-day money-back guarantee.
We will only accept returns of products which the guarantee applies to if you return them in their original unopened packaging. We will then exchange the products or give you a refund (less postage & packing charges).
This guarantee does not apply if you have used the products.
We warrant that when all the products are delivered they will match their description, be free from faults for at least 12 months, excluding consumable products, such as EarFoams. If within 12 months (unless otherwise specified when delivered) from the date of delivery you find that the products are faulty, you have the right for the goods to be repaired or replaced or, if this is not practical, to receive a full or partial refund, unless we can show that the products were not faulty.
Please Note: EarFoams are a consumable product, which will require replacement depending on frequency and / or manner of use.
This warranty does not cover faults due to fair wear and tear, deliberate damage, negligence, abnormal working conditions, you not following the manufacturer's instructions (whether spoken or in writing), misuse or the products being altered or repaired without our permission.
You must make sure that any products you return to us are adequately packaged.
If you return products without customer identifiable information or any other form of proof of ownership, we may not be able to identify you as the owner and so may not be able to accept the returns or send the products back to you. If so, we will store the products for 28 days, after which (if they are not claimed) you authorise us to safely dispose of them on your behalf.
To the extent permitted by applicable law, Flare Audio Ltd disclaim all warranties; express or implied, as to the accuracy of the information contained in any of the materials on this website and will accept no liability for any loss or damage arising as a result of problems with access. Flare Audio Ltd shall not be liable to any person for any loss or damage, which may arise:
- from the use of any of the information contained in any of the materials on this website;
- because of any statement we make (unless fraudulent), or any implied warranty, condition or other term;
- because of any duty at common law or under the express terms of any contract for selling products that may be formed; or
- for any indirect, special or consequential loss or damage (whether for loss of profits or otherwise), costs, expenses or other claims for compensation whatsoever;
- which arise out of or in connection with us selling you any products.
- Any liability we do have will be limited to the price of the products.
These terms and conditions shall be governed by and construed in accordance with English Law. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
We reserve the right to alter these terms and conditions from time to time by posting new terms and conditions on this website.
Any contract between us, whether for use of the site or in relation to the purchase of products or services through the site will be governed by the laws of England and Wales and all parties submit to the non-exclusive jurisdiction of the English Courts.
If any part of these terms and conditions is not valid or cannot be enforced in whole or in part this will not affect any other part of the terms and conditions.
We can transfer, assign or subcontract all or some of our rights and responsibilities under these terms and conditions to any other organisation.
Any person other than you and us has no rights under the Contracts (Rights of Third Parties) Act 1999.
These terms and conditions are governed by English Law.